A European Union group is calling for an investigation into Nintendo over the Switch's notorious Joy-Con drift issue. Nintendo has been repeatedly slammed for its widespread Joy-Con drift defect; just six days ago, a class action lawsuit was filed against Nintendo in Quebec, and that was only the most recent of such legal action taken.
With the Nintendo Switch being on the market for almost four years, more and more documented cases of Joy-Con drift have popped up, and it took a class-action lawsuit for Nintendo to even publish a guide on how to fix the issue at home (since many repair shops closed down due to COVID-19). Still, with the issue popping up across so many consoles around the world, more and more law firms are filing lawsuits of their own, and now it appears that entire countries are getting involved.
In a press release, The European Consumer Organisation (BEUC) announced it was formally filing a complaint against Nintendo over the Joy-Con drift issue, and called for a formal investigation on the grounds of, "premature obsolescence and misleading omissions of key consumer information." The statement adds:
"BEUC and its members are calling for a Europe-wide investigation into the issue and for Nintendo to be obliged to urgently address the premature failures of its product. Until then, the faulty game controllers should be repaired for free and consumers should be properly informed about the limited lifespan of this product."
Director-General of BEUC Monique Goyens says that, "It’s high time for companies to stop putting products onto the market that break too early. Creating unnecessary electronic waste completely goes against the objectives of the European Green Deal." BEUC says that out of nearly 25,000 complaints in Europe, 88% of cases saw customers' Joy-Con began to experience drift within the first two years of use. Attached to the end of the press release in an eight page letter from the BEUC to the European Commission, the executive branch of the European Union, which further details the complaint.
The Nintendo Switch has its fair share questionable design choices, but the talk surrounding Joy-Con drift feels more serious. Nintendo has not commented on the press release at the time of writing, and it is unclear how exactly they plan to respond (if at all). After the class-action lawsuit filed in the U.S., Nintendo had it moved to arbitration, meaning it would be settled outside of a court of law. With that precedent set, it is possible that Nintendo will push for the same course of action in Europe, although it is hard to say if it will work again.
Source: BEUC
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